Frequently Asked Questions - Billing
- What credit cards do you accept?
We accept all major credit cards, including Visa, MasterCard and American Express.
- Why do you ask for a credit card when I make my reservation?
All reservations are subject to guaranteed payment. The credit card number taken at the time of your reservation is used for this purpose. Charges for your reservation will be billed to this card if you do not cancel your services in advance (see our cancellation policy).
- What is your cancellation policy?
We require at least 3 hours notice to change or cancel your reservation. If you cancel less than 3 hours before your scheduled pick-up time, we charge only your base fare (no tax, gratuities or extras). For additional information or the cancellation policy, please contact a customer service agent at 609-449-0057
- What is your billing procedure and credit card processing?
Your credit card will be billed on the actual day of the trip. However, we do require a valid credit card to complete your reservation. Credit cards are validated/pre-authorized before vehicle is dispatched. Pre-payments can be arranged for relatives or friends of the traveler.
- Is it possible to place, change or cancel a reservation with my Chauffeur?
Coastline Limousine requires that all changes, confirmations and cancellations be phoned into a customer service agent at 609-449-0057
- Can I pay for the reservation in Cash instead of using the credit card that was provided when I made the reservation?
Yes you can, however; you do need a credit card to secure your reservation.
- Can I set up a direct-bill account?
Yes. Please contact a customer service agent at 609-449-0057 for details.
- Is there a tip provided to the chauffer?
A 20% gratuity will be billed to all reservations. Gratuities are calculated on the base fare plus any additional stops and wait time.